Terms of Use · iCliGo

Last updated: 7 November 2026

These Terms of Use (the "Terms") set the rules for using the icligo.com website, the services offered through it and the Travel Partner subscription pages on the same domain (together, the "Services"). Please read them carefully. By using the Services, you accept these Terms. If you do not accept them, please do not use the Services.

1. Who we are

The website is owned and operated by I Cli Go World Wide, Lda, company number 518151735, with registered office at Rua das Cartas, n.º 468, 4405-542 Vila Nova de Gaia, Portugal, the parent company of the iCliGo group ("iCliGo", "we" or "us").

Bookings and Travel Partner subscriptions are sold and invoiced by the iCliGo group company that corresponds to the country where you live:

if you live in Portugal: My Favourite Experience - Eventos Turísticos, Lda, company number 510089097, Rua das Cartas, n.º 468, 4405-542 Vila Nova de Gaia, Portugal, travel agency registered with Turismo de Portugal under RNAVT number 3301;
if you live in the United States: iCliGo US LLC, 1695 NW 110th Ave, Suite 214, Miami, FL 33172, United States, registered with the Florida Division of Corporations under document number M24000008670;
if you live anywhere else: I Cli Go World Wide España SL, CIF B75585281, Avenida José Ramírez Bethencourt, 14, Bajo, 35004 Las Palmas de Gran Canaria, Spain.

The company that sells you a booking or a subscription is named in the information you receive before you pay, in your confirmation and on your invoice. That company is your contracting party for that booking or subscription; in these Terms, "iCliGo" also refers to it.

E-mail: geral@icligo.com
Phone: +351 220 994 294
Address: Rua das Cartas, n.º 468, 4405-542 Vila Nova de Gaia, Portugal

2. Other documents that apply

The Privacy Policy explains how we process personal data, and the Cookie Policy explains how we use cookies.
Each booking is also governed by the conditions shown before you book (price, what is included, change and cancellation conditions and, for package travel, the standard information form) and by the conditions of the suppliers that provide the services.
Travel Partners are also bound by their Travel Partner agreement with iCliGo.

If a booking or subscription condition you accepted differs from these Terms, that condition prevails for that booking or subscription, unless it reduces rights that the law gives you as a consumer.

3. Who can use the Services

You must be at least 18 years old and have legal capacity to enter into contracts. If you act on behalf of a company, you confirm that you are authorised to bind it.

If you have an account or access to a private area, keep your access details confidential and tell us straight away if you suspect someone else is using them. You are responsible for what is done with your account, unless it results from a failure on our part.

4. Travel Partners

iCliGo Travel Partners are independent entrepreneurs who advise travellers and make bookings through iCliGo. They are not iCliGo employees.

When a Travel Partner makes a booking for you, they do so in the name and on behalf of the iCliGo company that sells it (section 1), which is responsible to you for that booking under these Terms and the law. Travel Partners may not make promises or agreements in iCliGo's name beyond the conditions of the booking.

Travel Partners who receive your details through the Services may only use them to deal with your request, as set out in the Privacy Policy and their agreement with iCliGo.

5. Bookings

5.1 Before you book

Before you book, we give you, clearly and in writing: the main characteristics of the services, the total price including taxes and all fees, the payment terms, the change and cancellation conditions, and general information on passport and visa requirements for the destination. For package travel, we also give you the standard information form required by law.

Please check all the details (in particular the travellers' names, exactly as in their identity documents, and the dates) before confirming. If you notice an error, tell us straight away.

The booking is confirmed when we send you the confirmation. If a price contains an obvious error, we will tell you and you may accept the correct price or cancel at no cost.

5.2 Package travel

When you buy a package (a combination of transport, accommodation, car rental or other tourist services sold together under the legal definition), you have the rights given by Directive (EU) 2015/2302 as implemented in the applicable country (in Portugal, Decree-Law 17/2018 of 8 March; in Spain, Book IV of Royal Legislative Decree 1/2007). In particular:

the iCliGo company that sells the package is responsible for the proper performance of all the travel services included, even when they are provided by other suppliers;
if any service is not performed as agreed, tell us or the Travel Partner without undue delay; we will remedy the problem and, where applicable, you may be entitled to a price reduction and compensation;
if you are in difficulty during the trip, we will give you appropriate assistance without undue delay;
you may transfer the package to another person who meets all the conditions, by telling us on a durable medium at least 7 days before departure, paying any additional costs;
the price can only be increased if the contract expressly allows it and for the reasons set out in law (fuel, taxes or exchange rates), with notice of at least 20 days before departure; if the increase exceeds 8% of the total price, you may terminate the contract with a full refund;
you may terminate the contract at any time before departure by paying the termination fee stated in the contract, which must be reasonable;
you may terminate the contract before departure without paying any fee, with a full refund, if unavoidable and extraordinary circumstances at the destination or in its immediate vicinity significantly affect the trip;
if we cancel the package, you are entitled to a full refund and, where applicable, compensation, unless the cancellation is due to insufficient participants (with the notice set out in the contract) or to unavoidable and extraordinary circumstances;
refunds are made within 14 days of termination;
the payments you make are protected against the insolvency of the seller. For packages sold by My Favourite Experience - Eventos Turísticos, Lda, protection is provided by the Fundo de Garantia de Viagens e Turismo (FGVT), managed by Turismo de Portugal, I.P. For packages sold by another group company, the protection details are given in the standard information form and in your confirmation.

5.3 Individual travel services

When you book a single service (for example, only accommodation, only a flight or only an activity), the service is provided by the supplier (hotel, airline or other) under its own conditions, which we show you before you book. iCliGo is responsible for making the booking correctly and for the information it gives you; the supplier is responsible for providing the service.

If, in the same visit, you book services that are not a package but form a linked travel arrangement, we will tell you before you book, as required by law.

5.4 Prices and payment

Prices are shown in the currency indicated, including taxes and fees, unless stated otherwise. Prices shown before confirmation may change with availability and exchange rates; after confirmation, the agreed price only changes in the cases allowed by law (section 5.2).

Your bank or card issuer may charge fees for payments in another currency or country; those fees are not charged by iCliGo.

5.5 Changes and cancellations requested by you

You may ask to change or cancel a booking under the conditions accepted when you booked. Non-refundable rates cannot be changed or refunded. If a change or cancellation fee or a management fee applies, it is shown to you before you book. Changes depend on the supplier's availability and are only confirmed when we confirm them to you in writing.

The 14-day right of withdrawal for distance contracts does not apply to accommodation, transport, car rental, catering or leisure services for a specific date or period, as provided by law. For package travel, the termination rights in section 5.2 apply.

5.6 Flights

Your rights in case of denied boarding, cancellation or long delay of flights are set out in Regulation (EC) 261/2004, where it applies, and must be claimed from the airline. When the flight is part of a booking made with us, we can help you with the claim.

5.7 Travel documents and health requirements

Travellers must have valid passports, visas, health certificates and other documents required by the destination and by transit countries. We give you general information on passport and visa requirements before you book; specific requirements depend on each traveller's nationality and may change, so please confirm them with the competent authorities.

5.8 Travel insurance

Travel insurance is not included in the price unless stated otherwise. We recommend insurance covering cancellation, medical expenses, repatriation and baggage. Some destinations require health insurance on entry.

5.9 Special requests

Requests such as room type, beds or special needs are passed on to the supplier, but can only be guaranteed if confirmed in writing. If you or another traveller have reduced mobility or special needs, tell us before booking so that we can tell you whether the trip is suitable.

6. Travel Partner subscriptions

Travel Partner subscriptions are sold by the group company that corresponds to the country where the Travel Partner lives (section 1). The price, duration, renewal and payment conditions are shown before you subscribe.

Payment: payments are processed through our own payment platform, which connects to payment providers such as Stripe, Checkout.com, ifthenpay, PayPal, Klarna, Apple Pay and Google Pay. The terms of the provider you choose also apply to the payment.
Renewal: subscriptions renew automatically for the same period, at the price in force, unless you cancel before the end of the current period. We will tell you in advance about any price change, which you may refuse by cancelling.
Cancellation: you may cancel at any time in your private area or by e-mail; the subscription stays active until the end of the period already paid, without a refund for that period, except as provided by law.
Right of withdrawal: if you subscribe as a consumer, you may withdraw within 14 days of subscribing, without giving reasons, by telling us by e-mail. If you asked for the service to start during that period, you pay only for the part already provided.

7. Using the Services

You agree not to use the Services in a way that:

(a) breaks the law or infringes the rights of others, including intellectual property, privacy and image rights;

(b) is fraudulent, misleading, defamatory, threatening, harassing, discriminatory or offensive;

(d) puts the security of the Services or of other users at risk, attempts to obtain passwords or access data, or circumvents access restrictions or security measures;

(e) spreads viruses, malware or other malicious code;

(f) extracts data in bulk (scraping, crawling) or copies a substantial part of the Content, except search engines that follow our robots.txt file;

(g) decompiles or reverse engineers the Services, except where the law allows it;

(h) sends unsolicited commercial communications, creates accounts or submissions automatically, or places an unreasonable load on our infrastructure;

(i) advertises or facilitates illegal products or services; or

(j) collects or uses other users' personal data without a legal basis.

If you seriously or repeatedly breach these rules, we may suspend or end your access to the Services (section 13).

8. Content and intellectual property

The website, its design, texts, images, trademarks, logos and software ("Content") belong to I Cli Go World Wide, Lda or to its licensors and are protected by intellectual property law. You may view and share the Content for personal, non-commercial use and use the sharing features we make available. Any other use requires our prior written permission.

9. Content you provide

Travel Partners and other users may publish or send content through the Services (for example, profile photos, biographies, cover images and messages). You remain the owner of that content and are responsible for it. You confirm that you have the rights needed to publish it and that it does not infringe the law or the rights of others.

To operate and promote the Services, you grant iCliGo a non-exclusive, royalty-free, worldwide licence to host, reproduce, adapt (for example, resize or crop) and display that content on the Services and on iCliGo's channels, for as long as it is published and for the time reasonably needed to remove it afterwards. You can remove or change your content at any time in your private area or by asking us.

10. Reporting illegal content

If you find content on the Services that you consider illegal, report it to geral@icligo.com, the single point of contact for users and authorities under the Digital Services Act (Regulation (EU) 2022/2065), in Portuguese, English, Spanish or French. Please include: the reasons why you consider the content illegal, its exact location (for example, the page address), your name and e-mail address (except for reports concerning child sexual abuse), and a statement that you believe in good faith that the report is accurate and complete.

We will acknowledge receipt, assess the report diligently and objectively and tell you our decision. If we remove or restrict content, we will tell the person who published it the reasons and how to challenge the decision. You can also go to the competent courts or authorities.

Copyright notices under the United States Digital Millennium Copyright Act can be sent to: iCliGo US LLC, Attn: DMCA Designated Agent, 1695 NW 110th Ave, Suite 214, Miami, FL 33172, United States, or to geral@icligo.com.

11. Third-party websites and services

The Services may contain links to third-party websites and services (for example, social networks, suppliers and payment providers). We do not control them and are not responsible for their content or practices; their own terms and privacy policies apply.

12. Availability and changes to the Services

We work to keep the Services available and secure, but we cannot guarantee that they will always be available or error-free. We may change, suspend or discontinue features, for example to improve them, for security or legal reasons. If a change significantly affects a paid service, we will tell you in advance and you may cancel it, with a refund of any period already paid and not used.

13. Suspension and termination

You may stop using the Services at any time. We may suspend or end your access if you seriously breach these Terms or the law, if required by a competent authority, or to protect the security of the Services or of other users. Except in urgent cases, we will tell you the reasons beforehand and give you the opportunity to respond. Suspension or termination does not affect bookings already confirmed or rights already acquired.

14. Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our fault, for intent or gross negligence, or any other liability that cannot be excluded or limited by law, nor the rights you have as a consumer, in particular under package travel law and air passenger rights.

For package travel, the organiser's liability may only be limited as permitted by the international conventions that apply to the services concerned and by package travel law; any contractual limitation never applies to personal injury or to damage caused intentionally or through negligence, and is never less than three times the total price of the package.

Subject to the above, we are liable for damage that is a foreseeable consequence of our breach of these Terms. We are not liable for damage caused by you, by third parties unconnected with the services, or by unavoidable and extraordinary circumstances that could not have been avoided even if all reasonable measures had been taken, without prejudice to your rights to a refund and assistance under the law.

If you are not a consumer, our liability is limited to the amount you paid us in the 12 months before the event giving rise to the claim, except in cases of intent or gross negligence.

15. Your responsibility

You are responsible, under the general law, for the damage you cause to iCliGo or to third parties by breaching these Terms or the law, for example by publishing content that infringes the rights of others.

16. Changes to these Terms

We may change these Terms, for example because of changes in the law or in the Services. We will publish the new version on this page with its date and, if the changes are significant, we will tell you by e-mail or on the website at least 30 days before they take effect. Changes do not apply to bookings already confirmed. If you have a subscription and do not accept the changes, you may cancel it before they take effect, with a refund of any period already paid and not used.

17. Complaints and dispute resolution

17.1 Contact us first

If you have a complaint, contact us at geral@icligo.com, through the other contact details in section 1 or through your Travel Partner. We reply as soon as possible and within one month at the latest.

If you are not satisfied with our reply, the complaint and dispute resolution options available to you depend on the iCliGo company you contract with (section 1), as set out below. These options do not prevent you from going to court (section 18).

17.2 If you live in Portugal

For contracts with My Favourite Experience - Eventos Turísticos, Lda and with I Cli Go World Wide, Lda, you can use the Complaints Book (Livro de Reclamações), in paper form at our premises or online at www.livroreclamacoes.pt.

As a consumer, you may refer a dispute to an alternative dispute resolution (ADR) body:

CICAP - Centro de Informação de Consumo e Arbitragem do Porto, www.cicap.pt;
Provedor do Cliente das Agências de Viagens e Turismo, from APAVT, of which iCliGo is a member, www.apavtnet.pt.

More information is available on the Consumer Portal, www.consumidor.gov.pt.

17.3 If you live in Spain or in another country (except the United States)

For contracts with I Cli Go World Wide España SL, you can file your complaint on the official complaint forms (hojas de reclamaciones), which you can ask us for or download here. If you are not satisfied with our reply, you can contact the consumer affairs services of your autonomous community or your municipal consumer information office (in the Canary Islands, the Dirección General de Comercio y Consumo of the Government of the Canary Islands).

As a consumer, you may refer the dispute to the Junta Arbitral de Consumo de Canarias (Canary Islands Consumer Arbitration Board), through the Spanish Consumer Arbitration System. If we reject your complaint, our reply will state whether we agree to take part in that procedure.

If you live in another European Union country, you can get free help with cross-border disputes from the European Consumer Centre in your country. If you live outside the European Union, you can also contact the consumer protection authority in your country.

17.4 If you live in the United States

For contracts with iCliGo US LLC, if your complaint is not resolved with us, you can file it with:

the Florida Department of Agriculture and Consumer Services, Division of Consumer Services, which oversees sellers of travel in Florida: 1-800-HELP-FLA (1-800-435-7352), www.fdacs.gov;
the Federal Trade Commission, at reportfraud.ftc.gov;
the Attorney General or consumer protection office of the state where you live.

18. Applicable law and courts

These Terms and contracts with iCliGo are governed by the law of the country of the iCliGo company that contracts with you (section 1): Portuguese law for the Portuguese companies, Spanish law for I Cli Go World Wide España SL and the law of the State of Florida for iCliGo US LLC.

If you are a consumer, this choice does not deprive you of the protection of the mandatory rules of the country where you live. You may bring proceedings in the courts of the place where you live, and we may only bring proceedings against you in those courts.

19. General provisions

If a provision of these Terms is found to be invalid, the remaining provisions remain in force.
If we do not enforce a right immediately, we do not waive it.
We may transfer our rights and obligations under these Terms to another iCliGo group company, provided your rights are not reduced. You may not transfer yours without our consent, except as provided in section 5.2.
These Terms are available in Portuguese, English, Spanish and French. If the versions differ, the interpretation most favourable to the consumer prevails.